Requirements & answers.

Two ways. Submit a reservation request on the vehicle page or our contact form and our concierge confirms availability, insurance and verification — or simply call or text us and we walk you through it. All bookings are subject to meeting our rental requirements; you'll provide photos of your active driver's license and your insurance details.

Yes. Security deposits range from $1,000 to $2,000 depending on the vehicle and are fully refundable upon return. Deposits cover small charges and incidentals incurred during your rental. For renters aged 18–20, a $500 underage fee applies and an additional $500 security deposit is required.

You must provide full coverage insurance (comprehensive and collision) with you listed as a primary or additional driver. Commonly accepted carriers include Progressive, Allstate and State Farm; carriers such as Dairyland and The General are not accepted. Every policy is reviewed case-by-case, must be active for a minimum of 30 days, and we do not provide any additional insurance.

Yes — we match a competitor's true out-the-door price on comparable rentals.

No. While we hold a 99% track record for reservation accuracy, unpredictable events may arise, so a booking does not guarantee vehicle selection, make and model, time frame, price or availability.

There is a 24-hour grace period after payment for a full refund. After that, cancellations more than 7 days before the rental date incur a 25% fee; cancellations 1–7 days out incur 50%; cancellations within 24 hours of the scheduled rental time receive no refund. You may instead take store credit at no extra fee, or reschedule subject to availability.

Visa, Mastercard, American Express and Discover. A credit card must remain on file for rental payment and damage coverage. Cash is accepted on a case-by-case basis — reservations made in advance are paid upfront, and if you pay cash at pickup we refund the original payment.

All vehicles include 100 miles per day. Exceeding the allowance incurs an over-mileage fee per mile, which can be prepaid as additional mileage or withheld from your security deposit.

No. Track use is strictly prohibited under all circumstances, with no exceptions — neither our insurance nor yours permits it.

We deliver anywhere within the state of California. The delivery surcharge is distance dependent, and white-glove delivery and pickup is available across Los Angeles and Orange County.

Rentals are charged a 9.75% sales tax rate. All payments, including cash, are subject to sales tax.

No. You are required to follow all state and federal laws — please drive safely and responsibly.

The renter is fully responsible for any tickets, tolls or infractions during the rental period, including fees, penalties, towing and impound costs. These amounts are withheld from your security deposit.

Vehicles must be returned with at least as much fuel as provided (you'll receive half a tank or more). Every car requires 91+ octane. Rentals returned below the fuel provided incur a $10 per gallon surcharge.

We reserve the right to charge for vehicle damage, curbed rims, smoking inside the vehicle, failure to refuel and other excessive negligence. Amounts vary case-by-case with severity.

Most of our cars use factory carbon-ceramic brakes, which perform best hot. On everyday roads the pads stay cooler and squeak more than usual — it's completely normal.

24 hours. The minimum rental period is 24 hours.

Not without a U.S.-based personal auto insurance policy. If you are an international client who carries U.S.-based insurance, call us for specific accommodations.

Not required. However, we reserve the right to refuse rentals to those with major moving violations, DUI convictions or other major legal infractions.